Advisory Services Operations Manager
Position Summary
The Advisory Services Operations Manager serves as the primary operational leader for assigned enterprise customers, primarily across North America. This role oversees customer operations, service delivery, financial performance, and team leadership to ensure exceptional customer experiences, operational excellence, and contractual compliance. The position manages strategic customer relationships, drives continuous improvement initiatives, and leads teams in delivering high-quality managed services.
- Serve as the primary operational contact for assigned enterprise customers.
- Build and maintain strong customer relationships at all organizational levels.
- Lead service delivery reviews, business planning discussions, and operational governance meetings.
- Ensure customer satisfaction through proactive issue resolution and contract compliance.
- Manage day-to-day operations for assigned accounts, ensuring service level agreements (SLAs) and performance objectives are met.
- Drive process improvements, operational efficiency, and best practice adoption.
- Support implementation and onboarding activities for new services and customer initiatives.
- Collaborate with cross-functional teams to execute strategic programs and customer solutions.
- Oversee account profitability, revenue performance, billing accuracy, and financial reporting.
- Identify risks and opportunities that impact operational and financial results.
- Partner with internal stakeholders to improve business outcomes and customer value.
- Lead, develop, and support managers and individual contributors across assigned customer environments.
- Create a culture of accountability, engagement, continuous learning, and high performance.
- Coach team members, manage performance, and support talent development initiatives.
- Bachelor’s degree preferred or equivalent combination of education and experience.
- 5+ years of leadership or people management experience.
- 2+ years of project or program management experience preferred.
- Experience managing customer relationships and operational service delivery.
- Strong business acumen with experience managing budgets, revenue, and profitability.
- Knowledge of managed services, operations management, and continuous improvement practices.
- ITIL certification or related operational certifications are a plus.
- Strong leadership and team development skills.
- Excellent communication and relationship-building abilities.
- Customer-focused mindset with strong problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Project management and strategic planning experience.
- Strong analytical and organizational skills.
- Hybrid office and customer-site environment.
- Moderate travel, including occasional overnight travel, may be required.
Salary Range: $93,400 – $164,100
This is an excellent opportunity for a results-driven operations leader who thrives on building customer partnerships, leading high-performing teams, and delivering operational excellence.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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