Accounts Receivable Specialist

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™  by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

Position Summary

The position will primarily focus on accounts receivable, working closely with customers to ensure timely processing of payments.  This position also requires general accounting responsibilities, including journal entries, intercompany transactions and account reconciliations.

Responsibilities include but are not limited to:

• Manage all collection efforts on behalf of the company. For example, initiate collections via phone or email and remind delinquent accounts of open balances; notify customers of insufficient payments and send monthly statements with the goal of optimizing the company is cash receipts and minimizing bad debt losses.
• Monitor customer account detail for non-payment, delayed payments and other irregularities
• Resolve account discrepancies using various techniques such as by investigating and reviewing supporting documentation
• Elevate the resolution of delinquent accounts within the customer is organization and seek assistance from the business development and program management team where considered necessary
• Update customer contact information for collection efforts, as needed and provide thorough documentation of customer interaction in NetSuite
• Reconcile accounts receivable to the general ledger and resolve any differences
• Provide accurate aging reports as requested by senior management
• Manage the credit application process for all new clients and ensure proper set up before payment terms are established
• Assists to ensure an accurate and timely monthly, quarterly and year end close.
• Respond to credit card company for chargebacks in a timely manner
• Assist with cash application for payments received from customers in timely manner
• Assist with schedules for SEC quarterly review and annual audits and SOX compliance
• Responds to inquiries from the management, CFO and Controller, special reporting requests and the like.
• Support Controller with special projects and development and implementation of new procedures to enhance workflow improvements for the department
• Assist with financial analysis reports, as needed
• Any other special projects assigned
• Identify and implement improvements to collections process and other related procedures

Competencies:

• Strong communicator, both written and verbal
• Ability to establish good customer rapport, while being persistent and successful in collections efforts
• Positive, proactive attitude
• Attention to detail, accuracy and the ability to prioritize
• Strong organizational skills
• Ability to articulate and convey information effectively in both group and individual situations.
• Team Player
• Ability to multi-task
• Willingness to continually embrace personal and professional development.

Qualifications and Education Requirements:

• Bachelor's degree in finance/accounting preferred; Associates degree required
• 3-5 years experience in collections and chargebacks
• Working knowledge of Netsuite a plus
• Proficiency in fair credit practices and accounting principles
• Proficiency in MS Office including Intermediate to Advanced Excel skills