Accounts Receivable Analyst

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve; we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

• Support the finance team with the billings and accounts receivable collection process for enterprise customers.
• Monitor customer accounts receivable balances and maintain accurate customer records.
• Identify and address any discrepancies with customer balances and records by working closely with customers.
• Follow up with customers regarding past-due payments.
• Generate accurate and timely invoices based on contractual agreements with customers.
• Apply cash collections accurately and efficiently to customer accounts.
• Thoroughly review customer contracts to understand invoicing terms, payment schedules, and any specific billing requirements.
• Collaborate with the sales and legal teams to ensure accurate interpretation and implementation of contract terms.
• Maintain updated accounts receivable aging and metrics reports.
• Support the General Ledger team during the monthly closing process.
• Play an important role in ensuring timely reporting for finance, audit, and regulatory needs.
• Assist with ad hoc accounting-related projects.

• You are motivated and bring a positive “can-do” attitude to your work.
• You are a detail-oriented, self-starter who can independently meet deadlines in a fast-paced environment.
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

• 1-3 years of relevant experience within billing, collections, cash management, accounts receivable, or other similar experience.
• Bachelor’s Degree in accounting or similar, or equivalent experience preferred.
• Strong verbal and written communication skills in a remote environment.
• Strong interpersonal and customer service skills.
• Strong Excel skills.
• Strong organizational skills and ability to work collaboratively in a team-oriented environment.
• Ability to multitask in a fast-paced setting and meet deadlines.
• Successful candidates must have the maturity and ability to work on their own initiative while maintaining the quality of work and effective working relationships with both internal and external customers.

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
• Come up to speed on the position and organization, be able to craft a summary of strengths and opportunities, and begin to develop a plan going forward.
• Learn the financial system (NetSuite), and billings/collections systems (Coupa & Ariba).

• Be able to process invoices and apply payments to open invoices.
• Reconcile and maintain accurate AR aging and related reports.
• Own the process of reaching out to customers and follow up on past-due payments.

• Drive regular AR update meetings with upper-level management.
• Support the accounting team with all relevant areas related to billings, collections, and revenue for the monthly close process.
• Produce accurate and timely reports to support the annual audit.
• Get opportunities to dive in and participate in many new and exciting projects that the accounting team is working on!
• Teach us something new.

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded in our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks, and learn from our mistakes to make positive change and continuous improvement. We believe nothing is impossible.
  
• Evangelical Customers for Life - We delight, inspire, and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
  
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
  
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity, and celebrate our successes. We are better together. 
  
• Make a Difference - Every day, we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. #LI-Remote