JOB BRIEF
GreenSlate prioritizes client needs and understands that exceptional customer service is what differentiates us. We are seeking an individual with advanced accounting experience, a passion for technology, and a commitment to delivering outstanding service to lead our accounting success team. As the Accounting Success Manager, you will ensure your team possesses the knowledge and skills to address client inquiries, keeping GAAP accounting principles in mind. Your expertise will be crucial in training both our accounting users and your team members.
This person must be based in the greater Los Angeles area.
WHO WE ARE
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.
WHAT WE EXPECT FROM YOU
- Recruit and manage the Accounting Success team
- Train and mentor Accounting Success team members
- Act as Level III Accounting Support to troubleshoot reports & data integrity issues
- Host and oversee Accounting webinars and 1:1 training
- Define new accounting features and reports as needed
- Act as backup SME to the accounting product team
- Work directly with clients to answer their accounting and other software support questions, via phone, email or chat
- Manage Accounting Success ticket queue ensuring we are meeting our SLA
- Lead client conversions and implementations
- Assist development with QA and feature design
- Be the expert and client trainer on assigned Features
- Create and maintain internal team support articles & forums
- Manage ongoing team quality control programs
- Identify and communicate bugs and their workarounds to the team
- Business or Accounting college degree, or a minimum of 3 years’ experience in accounting or full-charge bookkeeping
- Minimum of 5 years of performing customer service
- Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others
- A natural project and task manager for planning/driving varied team and client associated projects
- Able to deal with high volumes and work under pressure
- Has a love a technology and possesses technical aptitude and skills
- An excellent written and verbal communicator
- Listens effectively, transmits information accurately and understandably.
- Effectively presents and explains information to various group sizes and levels of knowledge
- Ability to work within the coverage requirements of the Support team, including on-call rotation
- Driven, friendly, approachable team player
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
$90K to $100K
Top Skills
GreenSlate Burbank, California, USA Office
300 E Magnolia Blvd, Suite 325, Burbank, California, United States, 91502
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