Account Manager

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

We are currently in search of an Account Manager to join our team. As an Account Manager, you will assist with maintaining client accounts and ensuring all customers and clients needs are understood and satisfied. You help build and strengthen clients relationships to achieve long-term partnerships. This position is fully remote, but must be located in Puerto Rico.

Key Responsibilities:

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs 
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Skills and Qualifications:

• 3-5 years’ experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention.
• Comprehensive, deep understanding of the Account Management Journey
• Proven competency with agile processes, defining stories that are ready for development
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills.
• Strong team player

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• Retirement plan with 5% matching
• 10 paid holidays per year
• Referral program 

Starting Pay: $16.00 to $18.00 per hour 

Schedule: Full-time, Monday through Friday