Account Manager

The Telco Account Manager will be responsible for developing long-term relationships with customers, respond to their queries in a timely manner and aspire to deliver the accounts sales objectives. You should have excellent communication and negotiation skills and be customer service oriented.

Responsibilities

• Manage a portfolio of accounts to achieve long-term success
• Achieve sales target within assigned group of accounts and KPIs
• Develop strong, trust-based relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Build reports on the status of accounts and business transactions
• Collaborate with cross-functionally with internal teams to ensure seamless delivery of solutions and exceptional client experience.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Requirements

• Minimum 5 years of work experience as a Sales Account Manager
• Knowledge of the Voice market
• High adaptability and ability to thrive in a fast-paced environment
• Hands on experience in sales and an ability to deliver excellent customer experience
• Ability to proactively identify and implement growth opportunities to drive additional margin and volumes
• Knowledge of MS Office; Salesforce is a plus
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Project management and time management skills
• Business acumen with a problem-solving attitude
• English fluent, and Spanish speaking is a plus but not mandatory

We are looking for a self-motivated, driven individual who can contribute to our dynamic team. If you meet the above requirements and are passionate about sales and customer relations, we encourage you to apply.

About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristic.

NOTICE TO ALL POTENTIAL JOB CANDIDATES 

We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com. 

Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company. 

If you have received one of these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below: 

http://www.ic3.gov/default.aspx