Account Manager

FMX is looking to expand our Sales team to support continued growth while ensuring our current customers continue to receive a great experience with FMX.

The Account Manager is part of the Sales team and focuses on increasing customer value and “stickiness” through account expansion. In this role, you’ll identify opportunities to upsell and cross-sell additional features and solutions to customers within your territory, helping them get more out of FMX as their needs evolve.

You’ll work in a fast-paced, high-energy, and collaborative environment where you’ll be expected to bring initiative every day, contribute to our sales strategy, and positively impact our company culture.

Responsibilities:

As an Account Manager, you will:

• Upsell and cross-sell additional features of the FMX software 
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns 
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

Experience & Qualities:
What are we looking for in this role?

• Strong knowledge of the FMX platform
• A track record of meeting or exceeding sales quotas
• The ability to connect customer goals, product usage, and setup to identify meaningful expansion opportunities
• Strong relationship-building skills across customers and executive stakeholders
• The ability to understand customer needs, goals, and what success looks like for them
• Good judgment around when and how to proactively engage customers
• Strong presentation and negotiation skills
• Proficiency in Microsoft Office, particularly Excel
• Working knowledge of Salesforce, including basic data structure and configuration
• Strong time management and prioritization skills
• A creative, solutions-oriented approach to problem-solving
• A positive, customer-focused mindset
• Self-motivation, accountability, and follow-through
• A willingness to learn, take feedback, and continuously improve
• Flexibility to occasionally work outside of FMX’s standard operating hours

• A match with our values: Excellence, Teamwork and Integrity

FMX Benefits and Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company.
• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one, mandatory all-company event each year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 

The hiring process for this role: 

• Apply! Submit your resume and answers to the application questions below via the Workable portal 
• Phone screen with PeopleOps: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc. 
• Hiring manager conversation: A 60-minute interview with the hiring team, split into two portions. You can expect the first half of the interview to be dedicated to a technical sales exercise. During the second portion of the interview, be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.
• Final Panel Interview: A 60-minute panel interview, split into two portions. The first portion will be a continuation of the conversation with the hiring manager, focusing on company culture and what direction you see your career path taking. The second portion of the interview will be with key teammates that you’ll be working with on a daily basis. This is a great time to ask role specific questions or ask about the team culture.
• Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.

Compensation:

• The base salary range for this position is expected to be $50,000-$55,000. This position is also eligible for commissions. OTE for this position is expected to be $100,000-110,000 annually.
• 401(k) and medical / dental / vision / short and long term disability / life insurance

Other considerations:

• The candidate for this position can be located anywhere in the US.
• All of our positions are remote-first, meaning you'll primarily work from home, with a few in-person visits to the office each year. You will be required to come to our office in Columbus, OH, for your first week of work and for our annual all-company summit. Facilities Management Express will cover accommodations for these visits.

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.