Manages assigned customer, broker, and client accounts by building relationships, coordinating solution delivery, supporting enrollment and sales activities, tracking account metrics, communicating initiative progress, and identifying growth opportunities. Serves as the primary point of contact, handles day-to-day service needs, assists with escalations, and collaborates with internal sales and cross-functional teams to meet customer objectives.
Overview
Marketing Account Manager will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functioning internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Responsibilities- Complete sales related marketing projects that includes running proposals and reports
- Providing assistance to sales representatives and the broker community
- Providing enrollment support to brokers and clients
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer brokers and clients
- Assisting in the servicing of current brokers and clients day to day needs
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external brokers, agents and clients
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Knowledge of marketing principals
- Ability to work under pressure to meet deadlines and attention to detail
- Excellent analytical skills
- Organizational skills
- Interpersonal skills
- Numerical skills
- Verbal communication skills
- Effective presentation skills
- Ability to learn and navigate the companies computer systems
- Demonstrate ability to solve problems and suggest appropriate solutions
- Highly self-motivated
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
