Account Manager - Independent Sellers

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
We are seeking a dynamic and empathetic Account Manager - Independent Sellers to join our growing team. This individual will be the primary point of contact and advocate for our seller community. You will be responsible for the entire seller lifecycle: from identifying and attracting new sellers, to guiding them through a seamless onboarding process, and providing world-class, ongoing support to help them grow their business on our platform.
This role is a unique blend of business development, account management, and customer support. The ideal candidate is a natural relationship-builder, a proactive problem-solver, and is passionate about helping small businesses succeed.
Key Responsibilities:

• Proactively identify, research, and recruit high-potential independent sellers who are a strong fit for our marketplace
• Develop and execute outreach strategies through various channels (social media, industry forums, email campaigns, trade events)
• Clearly articulate the value proposition of selling on our platform to prospective partners
• Manage a pipeline of potential sellers and track recruitment metrics
• Guide new sellers through the entire account registration, verification, and store setup process, ensuring a smooth and positive first experience
• Provide one-on-one assistance and troubleshoot any technical or logistical issues during setup
• Ensure sellers understand our platform's policies, tools, and best practices from day one
• Serve as the main point of contact for all seller inquiries, including questions about platform features, policies, and performance
• Investigate and facilitate the resolution of seller issues, such as payment disputes, account holds, and customer complaints, acting as a mediator when necessary
• Build and maintain strong, long-lasting relationships with our sellers, fostering a sense of community and partnership
• Develop and maintain a comprehensive library of educational materials, such as help articles, video tutorials, and best-practice guides
• Host webinars and training sessions on topics like marketing, inventory management, and maximizing sales
• Monitor key seller performance metrics (e.g., sales volume, customer ratings, order fulfillment rates) and provide proactive, data-driven advice to help them improve
• Communicate platform updates, new features, and promotional opportunities to the seller community
• Act as the "voice of the seller" within the company, providing valuable feedback to our Product, Engineering, and Marketing teams to drive platform improvements
• Identify friction points in the seller journey and propose solutions to streamline processes and enhance the seller experience

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience
• 3-5+ years of experience in account management, partner success, business development, or a similar client-facing role, preferably in an e-commerce or tech environment

Skills and Qualifications:

• This is a 100% in-office position, located in Littleton, CO.
• Exceptional communication skills (written and verbal), with the ability to explain complex concepts clearly and concisely
• Strong interpersonal skills and a high degree of empathy; you genuinely enjoy helping others solve problems
• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously
• Proven ability to work independently and be a proactive self-starter
• In-person sales experience (i.e. retail, residential, etc.)
• Experience working with order entry / point-of-sale systems
• Experience using CRM software
• Experience creating educational content (writing guides, recording tutorials, hosting webinars)
• Familiarity with resolving payment disputes, chargebacks, or other financial inquiries
• Data analysis skills; comfortable using metrics to provide actionable insights

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )