Teams at Zillow

Lead and develop a team of Growth Specialists to operationalize an AI-powered, human-in-the-loop partner support model. Translate strategy into scalable workflows, coaching, performance metrics, escalation paths, and cross-functional routines. Drive partner adoption, growth, and outcomes using data and judgment, serve as senior escalation point, and influence product and operational priorities to scale Zillow Preferred support.

Lead the strategy and evolution of AI platform capabilities at Follow Up Boss, integrating AI with workflows and data while enhancing user experiences.

Lead and coach a team of Preferred Partnerships Advisors to drive revenue and partner outcomes. Set measurable objectives, use funnel and financial data for decisions, run performance cadences, ensure adoption of Salesforce/Tableau/GA playbooks, and develop high‑performance, inclusive culture while managing strategic partner relationships and multi‑million‑dollar books of business.