Teams at Zenlayer

The Network Support Engineer provides Tier 1 and Tier 2 network support, diagnosing and resolving issues, configuring hardware, and ensuring network reliability and performance.

Qualify inbound leads, distribute prospects, and serve as the initial contact for mid-market and enterprise customers. Conduct proactive outreach through email and LinkedIn, book qualified meetings, and help build outreach processes, reports, dashboards, and performance tracking. The role requires learning Zenlayer’s products, providing prospect feedback to marketing and sales, and meeting quotas.

Manage customer invoicing, collections, cash application, account reconciliations, and AR reporting. Work with Sales, Customer Success, Billing, and Accounting to resolve disputes, reduce receivables, support month-end close, and improve AR processes and internal controls.