Teams at Zenlayer

Provides Tier 1 and Tier 2 support for global network and SDN services. Troubleshoots routing, switching, congestion, hardware, vendor, and customer issues; configures network devices; monitors infrastructure and SLAs; manages incidents; maintains documentation; collaborates on resilient architectures; and participates in on-call support rotations.

Manages customer invoicing, collections, cash application, account reconciliations, AR reporting, and month-end close support. Resolves billing disputes, monitors aging accounts, applies payments, supports bad debt analysis and audits, and maintains internal controls. The role also identifies process improvements and participates in ERP enhancements while collaborating with Sales, Customer Success, Billing, and Accounting teams.

Perform full-cycle accounting, including journal entries, reconciliations, accounts payable, accounts receivable, month-end close, financial reporting support, audit support, and vendor management. Maintain accurate financial records, monitor billing and receivables, support internal controls, and improve accounting processes through ERP enhancements, automation, and SOP documentation.