Teams at Zendesk

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Lead technical discovery and presales engagements for Zendesk’s AI-powered CX and employee service platform. Design scalable solutions, demos, pilots, and proofs of value; integrate APIs, middleware, telephony, and cloud platforms; and translate AI capabilities into measurable business outcomes. Collaborate with Sales, Product, Engineering, and Customer Success to drive technical strategy, customer adoption, ROI measurement, and product innovation.

Partners with senior Product Development leaders on workforce planning, organizational design, talent management, performance, employee relations, succession planning, and organizational change. Uses people data and employee feedback to guide decisions, coaches leaders, builds inclusive team cultures, and collaborates with cross-functional People teams. Improves People Partner practices while supporting distributed, global technology organizations and responsibly using AI-enabled tools.