Teams at Zendesk

Lead renewals forecasting, predictive churn modeling, and impact measurement for CX. Build production-grade SQL models in Snowflake, integrate multi-source systems (Salesforce, Gainsight, Gong), apply LLMs/AI to automate workflows, drive data governance, and translate insights for executive decision-making to improve GRR and NRR.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Lead sourcing strategy and execution for software and engineering categories, including AI/LLM vendors. Manage vendor due diligence, RFx, contract negotiations, forecasting for usage and licenses, cost-management initiatives, and multi-vendor LLM strategy. Partner with Legal, Security, IT, and Engineering to optimize consumption, mitigate risk, and drive commercial leverage and shorter renewal cycles.