WeTravel
WeTravel Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers generous PTO
Provides paid holidays
Offers paid volunteer time
Provides paid sick days
Company Culture
Offers a remote work program
Recently posted jobs
Fintech • Travel
Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.
