Teams at Weave

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own technical customer implementations for a regulatory AI platform serving drug development organizations. Customize AI templates, develop and coach LLM prompts, manage integrations using APIs and webhooks, map enterprise data flows, and document implementation practices. The role partners with IT, Regulatory Affairs, Medical Writing, Product, and go-to-market teams while educating customers and supporting their transition to self-service configuration.

Generates and qualifies leads for an AI-powered regulatory workflow platform serving biotech, pharmaceutical, CRO, and consulting organizations. Responsibilities include prospect research, outbound phone/email/social campaigns, qualification calls, collaboration with account executives and marketing, CRM management, event promotion, product learning, and meeting or pipeline target attainment.