Jobs at Weave

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own technical customer implementations for a regulatory AI platform serving drug development organizations. Customize AI templates, develop and coach LLM prompts, manage integrations using APIs and webhooks, map enterprise data flows, and document implementation practices. The role partners with IT, Regulatory Affairs, Medical Writing, Product, and go-to-market teams while educating customers and supporting their transition to self-service configuration.

Generates and qualifies leads for an AI-powered regulatory workflow platform serving biotech, pharmaceutical, CRO, and consulting organizations. Responsibilities include prospect research, outbound phone/email/social campaigns, qualification calls, collaboration with account executives and marketing, CRM management, event promotion, product learning, and meeting or pipeline target attainment.

Build Weave’s AI-native lead generation infrastructure from scratch, including agentic workflows, automation, lead sourcing, enrichment, qualification, targeting models, and multichannel campaigns. Partner with account executives and RevOps to define lead quality, maintain HubSpot data hygiene, improve handoffs, and connect lead quality to pipeline conversion. Run data-driven experiments to optimize engagement, conversion rates, and pipeline contribution.

Sell Weave's AI-powered regulatory content and workflow platform to pharmaceutical companies, biotechs, and CROs. Generate leads, qualify prospects, manage pipeline to close, collaborate with product and marketing, represent the company at events, and meet monthly/quarterly bookings and conversion targets.

Sell an AI-powered regulatory content and workflow SaaS to pharmaceutical, biotech and CRO customers. Generate leads, qualify opportunities, manage pipeline, draft contracts, collaborate on onboarding, represent the company at events, and meet bookings and conversion targets while using CRM and reporting tools.

Drive new business with pharmaceutical, biotech, and CRO mid-market accounts by prospecting, outbound outreach, qualifying leads, managing pipeline to close, collaborating on onboarding and product knowledge, using CRM and sales tools, representing the company at events, and meeting monthly/quarterly bookings and conversion targets.

Lead and grow a mid-market sales team selling SaaS to biotech, pharma, and CROs. Drive MEDDIC-based deal discipline, forecast accuracy, pipeline health, hiring and onboarding, territory and quota design, and cross-functional alignment with Product, Marketing, and Customer Success. Travel 60–70% within territory to support AEs and close strategic deals.