Teams at Waterworks Aquatics

Provides live chat, email, ticket, and limited phone support to swim school families. Handles scheduling, account updates, program information, cancellations, and concerns while documenting interactions accurately. Maintains response-time, accuracy, customer-satisfaction, and KPI standards, follows procedures, adapts to changing policies, and supports customer loyalty and retention. Full-time, on-site work requires evening, weekend, and holiday availability.