Jobs at Upway

Serve as first point of contact for potential customers via email, chat, and phone; answer product questions, provide personalized bike/e-bike recommendations, drive conversions, contribute to knowledge base and training, coordinate with logistics for fulfillment, and report customer feedback to improve products and sales processes.

Lead and build the US B2B sourcing/sales team to secure high-quality used e-bikes from retail partners and buying groups. Define sourcing strategy, manage partner relationships, deploy new partner services, optimize sales operations, track KPIs, and drive team performance.

Lead and build the US B2B sourcing team to secure high-quality used e-bikes from retail partners and buying groups. Define US sourcing strategy, coach the team, optimize KPIs and sales operations, deploy partner services (pickup/dropoff/maintenance), and own partner communications and CRM workflows to scale sourcing and portfolio growth.

Produce short-form, conversion-driven UGC (TikTok/Reels/paid ads) on-site at Upway UpCenters in NY or LA. Create consistent weekly videos that turn real customer scenarios into simple, compelling content to drive e-bike sellers, iterate on hooks and messaging based on performance.

Own the full partner lifecycle for the US West Coast: prospect, negotiate, onboard, and manage retail and OEM partners to source and close second-hand e-bike inventory. Drive high-volume outbound outreach, travel frequently to build relationships, collaborate cross-functionally, and meet aggressive regional growth targets.

Own US growth performance across paid media, SEO, and analytics. Manage end-to-end paid search/social campaigns, testing, budgeting, attribution (GA4/GTM), dashboards, and SEO/content experiments to drive profitable customer acquisition.