Jobs at UpKeep Technologies
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Manager of Sales Development

UpKeep Technologies
Greater LA Area
1 week ago
+34
Manage sales reps to develop and qualify sales opportunities, resulting in high-quality lead generation. Train your team to better understand their roles and best practices for outbound and inbound prospecting. Provide detailed analysis and reporting on the team’s performance as well as accurate forecasts to sales leadership based on performance and historical trends on a monthly and quarterly basis. Identify and implement process improvements to drive efficiency and productivity. Cross department collaboration with marketing, direct sales, customer success & product teams on different initiatives, providing feedback when needed .

Sales Development Representative (SDR)

UpKeep Technologies
Greater LA Area
1 week ago
+34
Establish a genuine connection (via phone and email) and learn all about the potential customer and their business. Identify how UpKeep's maintenance management SaaS solution can improve their operations and achieve their goals. Using a consultative and problem-solving approach, stimulate additional interest in UpKeep. Focus on the value UpKeep can provide, such as improving team productivity and increasing operational efficiency. As a product expert, answer all questions with honesty, professionalism, and empathy. Constantly improve your call strategies, messaging tactics, and pipeline management skills. Maintain accurate customer records in Salesforce.com.

Salesforce Administrator

UpKeep Technologies
Greater LA Area
1 week ago
+34
Lead the improvement and continuous support of our Salesforce instance, as well as the systems that are closely integrated with Salesforce. Make a significant contribution to our SFDC design, roadmap, project management, and business requirements. Drive Salesforce platform management tasks such as building and maintaining reports, fields, page layouts, dashboards as well as other functions. Work closely with sales, customer success, and marketing leadership to establish, document and implement various CRM-related processes. Own KPI reporting and dashboards for the sales team. Automate lead provisioning and distribution in SFDC. Identify opportunities for improving efficiency in the sales process. Provide and develop ad-hoc and ongoing reporting to business leaders. Provide SFDC technical support and training.

Customer Success Manager

UpKeep Technologies
Greater LA Area
1 week ago
+34
As a Customer Success Manager, you will be responsible for working with customers to achieve their goals, monitor their account health, and drive upsells and expansions. The CSM will be expected to proactively reach out to customers, conduct onboarding and quarterly/annual performance reviews. This person must be adaptable, as they'll interact with different customers every day while working closely with various departments.

Full Stack Integrations Engineer

UpKeep Technologies
Greater LA Area
1 week ago
+34
Design, develop, deploy, and maintain technical integration processes between applications, including cloud and web service APIs. Feature development of our React / Angular application. Manage, monitor, troubleshoot and support existing integrations; analyze integration requirements and perform gap analysis. Create technical design documents and maintain source/destination field mapping library. Provide technical subject matter expertise to ensure development activities are aligned with scope, schedule, priority and business objectives. Communicate and collaborate effectively with client-facing teams.

Implementation Manager

UpKeep Technologies
Greater LA Area
1 week ago
+34
Work with new mid-market customers to configure their UpKeep account to meet their specific business needs. Serve as an UpKeep and Implementation subject matter expert. Develop tailored training programs including hosting remote training, creating training materials and standard operating procedures. Provide an excellent customer experience through high-quality communication and interactions.  Assist customers with the migration of data into UpKeep. Supports system integrations between UpKeep and other software.  Work closely with multiple departments to ensure a successful deployment. Act as the key Project Manager ensuring accurate completion of numerous onboarding tasks. Identify areas for improvement in the customer experience, both in our product and processes. Advocate for customer needs and issues cross-departmentally.

Account Executive

UpKeep Technologies
Greater LA Area
1 week ago
+34
Follow up on leads generated by targeted marketing campaigns. Build strong relationships with prospective emerging market customers. Conduct tailored, informative product demonstrations. Maintain accurate notes and records in Salesforce.com; actively update sales activities and all relevant data. Effectively manage your own sales pipeline; review and improve your pipeline processes. Own contract negotiations and close the sale before handing off to the Customer Success team. Pursue industry and competitor knowledge to ensure that our value proposition is effectively communicated to customers. Own personal and departmental targets that are aligned with the company’s objectives.

CMMS Advisor, Maintenance & Reliability Professional

UpKeep Technologies
Greater LA Area
1 week ago
+34
Work with new UpKeep's customers to configure their account to meet specific business needs. Serve as a subject matter expert for CMMS best practices and implementation strategies. Continuously educate yourself on maintenance and reliability to provide value to new customers. Act as the key Project Manager to ensure accurate completion of numerous onboarding/implementation tasks. Assist customers with the migration of advanced data into the customer’s UpKeep account (ie Parts, Preventative Maintenance schedules, Checklists, Meters). Supports system integrations between UpKeep and other cloud base software systems. Provide an excellent customer experience through high-quality communication and interactions. Drive process improvements for the sales, product, implementation, and customer success teams. Drive effective training and education based on industry KPIs and best practices. Minimal travel required for onsite training.