Teams at UniUni

Manage operational quality for key accounts by maintaining client communication, monitoring performance metrics, resolving service issues, enforcing contract quality requirements, coordinating rewards/penalties, collaborating with internal teams, and producing data-driven quality reports and insights.

Drive continuous improvement of last-mile delivery by developing SOPs, monitoring quality and risk, tracking KPIs, generating performance reports, and partnering with regional teams to implement corrective actions and operational improvements.

The Key Account Specialist/Manager manages key client relationships, addresses inquiries, analyzes client needs, monitors deliveries, conducts performance reviews, prepares quotations, and identifies growth opportunities while ensuring timely billing and support for business objectives.