Jobs at Unite Us

Lead Unite Us’s product organization, defining product vision, strategy, roadmap, and investment priorities across its healthcare and social-care platform. Oversee platform, identity, interoperability, APIs, analytics, regulatory compliance, and portfolio outcomes. Build and develop product leadership teams, establish outcome-focused practices, partner with engineering, design, sales, and customers, and drive measurable customer, financial, and social-impact results.

Provides operational, analytical, and consultative support for community strategy across Customer Success and Sales. The role manages customer escalations, maintains playbooks and triage processes, coordinates cross-functional reviews, tracks adoption and engagement metrics in Salesforce, supports retention and onboarding, and partners with community organizations, government agencies, nonprofits, healthcare organizations, Marketing, and Revenue Operations. The position is remote for Hawaii-based candidates and requires 30–50% travel.

Designs scalable community engagement, adoption, escalation, and enablement strategies across customers and geographies. Partners with Customer Success, Sales, and Implementation teams; develops SOPs, playbooks, workflows, and measurement frameworks; manages escalations; analyzes Salesforce and network-health data; improves data quality and operational consistency; facilitates cross-functional and executive discussions; coaches colleagues; and connects community outcomes to customer value, retention, and whole-person health.

Staff Accountant responsible for general ledger activities, monthly and year-end close, reconciliations, journal entries, financial reporting, audits, GAAP compliance, and administration of the corporate travel and entertainment program. Provides backup payroll processing, supports internal controls, manages ERP workflows in NetSuite, and identifies process automation improvements. This is a remote U.S.-based role requiring strong attention to detail, Excel proficiency, and discretion with confidential financial and payroll data.

Lead end-to-end enterprise implementations as project manager and customer point of contact. Responsibilities include assessing workflows, managing configurations and go-live support, coordinating cross-functional dependencies, developing training and documentation, launching coordinated care networks, managing project plans, supporting SAML SSO implementations, and maintaining project pipeline data. The role requires strong customer relationship management, communication, consultative problem-solving, adaptability, and data analysis skills.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Designs and maintains scalable data architecture, warehouses, ETL/ELT pipelines, and data platforms. Responsibilities include ensuring data quality, integrity, governance, accessibility, reliability, and performance; supporting customer onboarding and analytics tools; contributing to architecture and engineering best practices; troubleshooting complex data issues; and participating in on-call rotations. The role collaborates with engineering, product, solutions, business intelligence, and other cross-functional teams in healthcare and social care data environments.

Own strategic customer relationships, account strategies, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder communications, business reviews, escalations, and value discussions. Use platform data and customer insights to improve workflows, mitigate risks, and drive measurable outcomes. Coordinate cross-functional teams, lead customer initiatives, advocate for customer needs, and share best practices with peers.

Leads architecture, design, and hands-on development for scalable backend APIs and interoperability services. Sets engineering standards, drives cross-team technical initiatives, mentors engineers, reviews code and designs, manages technical risks, and partners with engineering leadership on roadmaps. The role focuses on distributed systems, authentication, cloud SaaS, API integrations, and standards such as FHIR, while contributing production code and fostering collaboration.

Senior Sales Operations Manager responsible for managing sales processes, deal desk execution, commercial approvals, territory and quota planning, Salesforce requirements, pipeline and forecast reporting, and revenue performance insights. The role partners with sales, finance, and revenue operations leadership to improve seller productivity, maintain data quality, support revenue planning, and strengthen operational discipline. This is a remote U.S.-based position with approximately 5% travel.