Teams at Trustmark

Oversee claims processing operations, ensuring timely, accurate, and regulatory-compliant adjudication. Lead claims policies, procedures, staffing, workflow analysis, process improvements, escalated issue resolution, complex claim approvals, training, system implementations, and cross-functional projects. Serve as a claims subject matter expert while managing employees and supervisors, monitoring service levels, conducting root-cause analysis, and implementing corrective actions.

Drive new business sales by building consultative partnerships with brokers, agents, and distributors for voluntary benefits. Prospect, manage pipeline, deliver presentations, influence RFPs, and expand accounts. Coordinate with internal teams (implementation, underwriting, marketing), use Salesforce for reporting and forecasting, monitor competitive landscape, and contribute to sales planning and product development.

Drive new business sales for voluntary benefits by building consultative relationships with brokers, agents and distributors across Arizona and New Mexico. Manage pipeline, forecasts and reporting (Salesforce), collaborate with internal teams, deliver presentations, influence RFPs, and meet annual sales and growth objectives.