Teams at TrueCommerce

Owns strategic relationships with high-value enterprise customers, driving retention, renewals, expansion, adoption, and revenue growth. The role manages executive relationships, success plans, customer health, negotiations, business reviews, and cross-functional issue resolution. Responsibilities include maintaining CRM records, identifying churn risks, building expansion pipeline, and advising customers on complex SaaS and integration environments. The manager must exceed retention and upsell targets while serving as the customer advocate internally.

Administer Windows Server, IIS, Azure, Active Directory, and Kubernetes environments across production and nonproduction systems. Respond to incidents, participate in on-call support, maintain backups and certificates, manage monitoring and alerts, and support production deployments. Validate release readiness, maintain rollback plans, document procedures, and contribute to post-incident reviews. Automate repetitive tasks, support infrastructure-as-code initiatives, and collaborate with DevOps, QA, and engineering teams on platform modernization and reliability.

Serve as the technical advisor for complex B2B integration sales opportunities. Lead technical discovery, solution design, demonstrations, technical validations, proofs of concept, objection handling, and customer handoffs. Partner with Account Executives, Product, Implementation, and Services teams to advance deals, improve technical win rates, reduce implementation risk, and translate EDI, API, supplier enablement, and ERP-integrated solutions into business value.