Teams at TicketManager

Own and grow a portfolio of B2B SaaS customers by driving adoption, engagement, retention, renewals, and expansion. Build customer relationships, monitor account health, lead business reviews, identify growth opportunities, maintain CRM records, and coordinate internal teams to resolve issues. Represent TicketManager at customer offices and live events while ensuring customers achieve measurable value from the platform.

Provide technical support for office and remote employees, including hardware, software, network, WiFi, applications, and conference room systems. Manage Windows device lifecycles, onboarding, offboarding, access controls, Microsoft 365 and Entra administration, SaaS platforms, DNS, certificates, customer-facing infrastructure, compliance reviews, documentation, and automation. The role also supports cloud environments and resolves complex cross-platform issues.

Full-stack developer role building and maintaining web applications on AWS using Node.js, PHP, and Java. Develop REST APIs, debug features, work across the full web app lifecycle, and collaborate on product ideation and proofs-of-concept. Requires in-office availability and occasional off-hours support.