Teams at Thunder (thundersf.com)

Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.

Develop and optimize advanced contact center solutions using AWS services, focusing on Amazon Connect and AI technologies, while collaborating with cross-functional teams.

The role involves leading comprehensive testing of Federal Amazon Connect solutions, ensuring compliance with security standards, mitigating risks, and collaborating with cross-functional teams to deliver high-quality products.