Teams at Teleperformance

Identify and develop B2B sales opportunities for technical products and software solutions. Engage business clients, understand their needs, present value propositions, manage the complete sales cycle through closing, maintain CRM records, achieve sales targets, and build lasting client relationships. The role requires strong English communication, technical product understanding, negotiation skills, independent work, and permanent night-shift availability.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Provides Level 2 desktop and technical support for employees and clients. Installs, configures, tests, troubleshoots, and upgrades computers, peripherals, software, virtual desktops, printers, and related infrastructure. Resolves incidents with vendors and Help Desk teams, supports LAN/WAN and telecom systems, assesses hardware and software purchasing needs, orders supplies, and trains users. Works independently in a geographically distributed, Microsoft-centric environment.