Jobs at TaskUs

Leads TaskUs’s learning experience design strategy and digital learning programs. Oversees e-learning design, instructional quality, technology integration, assessments, analytics, and continuous improvement. Manages and mentors e-learning professionals, collaborates with executives and subject matter experts, facilitates occasional training, and ensures programs improve learning outcomes, employee engagement, and performance. Requires at least five years of instructional design and learning program experience, along with proficiency in e-learning authoring tools, LMS platforms, multimedia development, learning standards, and project management tools.

Support HR operations including employee relations, onboarding/offboarding, compliance with local law, HR reporting, special projects, survey administration, payroll assistance, and policy updates to maintain a positive workplace.

Investigate high-severity cyber abuse involving malware, ransomware, exploitation, exfiltration, and offensive operations. Analyze telemetry and threat intelligence to profile actors, identify campaigns, assess dual-use intent, and produce defensible enforcement recommendations. Review and mentor junior investigators, lead calibration sessions, hunt for emerging threats using SQL and Python, and escalate critical incidents. The role includes occasional on-call coverage and exposure to malicious prompts, scripts, and payloads.

Leads a cyber investigations pod as the senior technical authority, handling complex attribution, high-severity escalations, investigative standards, campaign analysis, case labeling, team calibration, executive briefings, and external threat intelligence relationships. The role requires deep cyber threat intelligence, digital forensics, incident response, offensive security, OSINT, adversary tradecraft, and technical leadership experience.

Lead and grow a five-person go-to-market team focused on AI safety services, driving revenue growth and developing strategic customer relationships.