Teams at Talkdesk

Serve as the senior technical partner for complex enterprise customers, leading onboarding, platform optimization, deployments, adoption, and technical roadmaps. Manage customer relationships, executive reviews, risks, escalations, and cross-functional initiatives while connecting product usage to business outcomes, renewals, and expansion. Translate technical requirements for diverse stakeholders, support sales cycles, analyze customer data, and promote change management, best practices, and long-term customer success.

Supports Solutions Engineers and Account Executives with customer discovery, technical demonstrations, use-case development, requirements documentation, AI workshops, and consultative technical sales. Learns Talkdesk’s cloud contact center, AI, automation, analytics, and integration capabilities while collaborating across product, engineering, sales, marketing, and customer success teams. Builds presentation, consulting, technical, and customer-facing skills through mentorship and hands-on experience. Travel to customer meetings, internal events, and team sessions may be required.

Provides strategic HR partnership to Sales and Marketing leaders across organizational design, sales compensation, talent planning, performance management, retention, engagement, and global employment practices. Leads AI fluency adoption, GTM workflow transformation, performance calibration, career development, and change initiatives while advising VP-level stakeholders in a high-growth SaaS environment.