Teams at TailorMed

Leads a frontline team by managing queues, staffing coverage, productivity, quality, and daily performance. Provides real-time coaching, handles initial client and call escalations, identifies workflow blockers and trends, and communicates product feedback to operations, customer success, and development teams.

The Director of Partnerships will build and scale TailorMed’s strategic partnerships function. Responsibilities include managing partner relationships, developing the partnership operating model, establishing KPIs, identifying new opportunities, coordinating cross-functional execution, evaluating business cases and economics, supporting negotiations, and bringing market insights into company strategy. The role requires strong commercial judgment, healthcare industry experience, relationship-building skills, and the ability to operate effectively in ambiguity.

Conduct virtual consultations to evaluate patients for financial assistance programs, complete and track enrollments, collaborate with providers, maintain HIPAA compliance, meet productivity and quality standards, act as a TailorMed platform super-user, and provide compassionate patient advocacy in a remote environment.