Teams at T-Mobile

Design and refine digital and print creative for web, social media, email, marketing campaigns, merchandising, and packaging. Develop concepts, landing pages, email templates, icons, and brand resources while presenting work to stakeholders and collaborating with copywriters, marketers, project managers, and designers. Manage projects from conception through handoff, support senior designers, mentor junior team members, and maintain brand consistency across Ultra and Mint campaigns.

Manages the department portfolio, roadmap, intake, prioritization, launch calendar, dependencies, risks, governance, and executive reporting. Partners with project, program, product, Finance, Accounting, and senior business leaders to align initiatives with enterprise priorities. Oversees portfolio budgets, forecasts, spending, accounting treatment, operational metrics, and continuous improvement while mentoring colleagues and facilitating cross-functional collaboration.

Supports customers in a T-Mobile retail environment by recommending wireless products and service plans, demonstrating network coverage and technology features, resolving customer needs, and delivering a positive shopping experience. Completes training on retail processes, digital tools, and wireless technology while collaborating with colleagues to support team goals and customer loyalty.