Teams at Steno

Coordinates the end-to-end retrieval of medical records, including assembling request packets, obtaining provider pre-payments, shipping documents, processing incoming mail, tracking shipments, and maintaining accurate records. Works independently onsite while coordinating with remote teams and Finance. Ensures HIPAA compliance, protects sensitive documents, manages supplies, monitors multiple cases, and escalates issues promptly.

Own cross-functional provider operations programs, strategic planning, and operational excellence. Lead quarterly initiatives, improve scalable processes, coordinate pillar leaders and partners, manage project managers, track outcomes, identify risks, and evaluate automation opportunities. The role requires influencing without formal authority, making data-informed decisions amid ambiguity, and improving operational efficiency, coverage, quality, retention, and growth.

Manages daily accounts receivable and collections, including contacting clients, sending statements, reconciling billing issues, and maintaining relationships with outstanding accounts. Collaborates with Billing and Account Management while providing hospitality-focused service. The role requires strong Excel skills, organized process management, independent problem-solving, and comfort working remotely with phone, email, and collaboration tools.