Teams at Sprout Social

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Own Sprout Social’s partner and platform integration ecosystem, developing scalable integration strategies, roadmaps, lifecycle processes, packaging, pricing, permissions, and licensing models. Partner with Engineering, Partnerships, GTM, and customers to prioritize investments, launch integrations, and balance immediate commercial needs with long-term platform scalability. The role requires technical fluency in integration architecture, strong commercial judgment, and ownership of measurable product outcomes.

Lead go-to-market strategy for Sprout Social’s AI portfolio, including the Trellis AI agent. Develop enterprise launch playbooks, positioning, executive messaging, campaigns, and enablement programs. Analyze market and competitive dynamics, influence product roadmaps, improve launch processes, and partner with Product, Sales, Revenue, Brand, and executive leadership to drive adoption, revenue growth, deal expansion, and category leadership. The role also mentors marketing team members and operates with substantial autonomy.