Jobs at Sprout Social

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Own Sprout Social’s partner and platform integration ecosystem, developing scalable integration strategies, roadmaps, lifecycle processes, packaging, pricing, permissions, and licensing models. Partner with Engineering, Partnerships, GTM, and customers to prioritize investments, launch integrations, and balance immediate commercial needs with long-term platform scalability. The role requires technical fluency in integration architecture, strong commercial judgment, and ownership of measurable product outcomes.

Lead go-to-market strategy for Sprout Social’s AI portfolio, including the Trellis AI agent. Develop enterprise launch playbooks, positioning, executive messaging, campaigns, and enablement programs. Analyze market and competitive dynamics, influence product roadmaps, improve launch processes, and partner with Product, Sales, Revenue, Brand, and executive leadership to drive adoption, revenue growth, deal expansion, and category leadership. The role also mentors marketing team members and operates with substantial autonomy.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Own the strategy, delivery, and growth of Sprout Social’s partner and platform integration ecosystem. Lead integration roadmaps, platform-based connectors, lifecycle management, permissioning, security, licensing, prioritization, pricing, packaging, and go-to-market readiness. Partner with Engineering, Partnerships, GTM, Design, and customers to balance immediate commercial needs with scalable architecture. Build business cases, define success metrics, guide architectural decisions, and deliver measurable outcomes across a multi-product B2B SaaS portfolio.

Prepare SEC filings, financial statements, footnotes, MD&A, disclosures, workpapers, and XBRL tagging. Support SOX compliance, external audits, share-based compensation entries, reconciliations, technical accounting research, and disclosure benchmarking. Collaborate with Legal, Investor Relations, Finance, Accounting, and auditors while improving financial reporting processes and using AI to enhance reporting workflows.

Own full-cycle B2B sales for Sprout Social’s public sector segment, including prospecting, pipeline generation, relationship development, deal management, and quota attainment. The Account Executive will engage decision-makers across organizations, manage qualified opportunities, collaborate with internal teams, and deliver tailored product value. Success includes building a pipeline exceeding four times monthly quota, consistently meeting revenue targets, expanding account adoption, and eventually sharing sales best practices with peers.

Leads go-to-market financial planning and analysis, partnering with Sales, Revenue Operations, and Partnerships leadership. Owns GTM reporting, P&L planning, forecasting, variance analysis, financial modeling, pipeline and bookings analysis, sales capacity planning, quota setting, and compensation design. Builds scalable reporting and data solutions using Pigment, Salesforce, Tableau, and SQL while providing strategic insights on pricing, packaging, revenue, and business performance.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Own competitive intelligence and analyst relations for Sprout Social. Track competitors, product launches, pricing, campaigns, and market developments; publish actionable intelligence; support live competitive deals; maintain battlecards and comparison materials; and advise positioning. Coordinate analyst briefings, evaluations, submissions, and executive presentations. Build intelligence networks and partner with GTM Systems and Applied AI teams to create repeatable AI-powered workflows.

Lead Sprout's centralized Decision Analytics function to transform reporting into predictive, insight-driven decision-making. Set vision, operating model, and standards; manage managers, analysts, and data scientists across domain pods; partner with senior stakeholders; champion AI and ML integration; drive change management and build a high-impact analytics culture.

Lead design, build, and maintenance of FP&A workflows in Pigment, own data pipelines and integrations (NetSuite, Salesforce, HRIS), train finance partners, act as hands-on modeler, and drive AI adoption (Pigment AI agents, Claude) to improve budgeting, forecasting, and planning processes.