Teams at Solace (solace.health)

Lead Solace’s new Strategy & Operations function: diagnose cross-functional scale gaps, design and implement durable operational changes, build analytics and measurement frameworks, run company-wide scale initiatives (including CX and AI impact), and define hiring and operating models for the function.

Provide phone, email, and chat support to patients and advocates, resolve inquiries, confirm appointments, troubleshoot basic browser/phone issues, gather and report feedback, and help improve the customer experience while supporting new clients.

As a Tech Lead, you will lead a team of engineers, manage technical architecture, mentor team members, and drive the development of user-facing features.