Teams at SmarterDx

Own day-to-day Client Support operations and QA for a healthcare SaaS product, coach and develop the support team, manage escalations, administer Zendesk routing, provide hands-on queue coverage for complex issues, and partner with cross-functional teams to improve processes and client outcomes.

As a Staff Machine Learning Research Scientist, you will lead ML research, develop evaluation frameworks, mentor researchers, and collaborate on clinical AI solutions.

Lead and scale a remote revenue cycle solution engineering team to deliver secure, scalable integrations (HL7, FHIR, APIs, DB extracts) with large health systems (Epic, Cerner). Partner with Product, Engineering, Implementation, and Customer Success, manage complex deployments, drive architecture and tooling improvements, and provide hands-on escalation support and metrics for integration performance.