Teams at Sinful Treats

Manages client accounts, serves as the primary contact for inquiries and issue resolution, coordinates meetings and events, supports proposals and reports, and tracks client interactions and transactions for management updates.

Supervise and develop a team of customer service representatives, ensuring service quality and customer satisfaction. Manage call center policies, procedures, performance evaluations, coaching, and professional development. Analyze performance metrics to identify improvement opportunities, implement strategies to optimize team results, and collaborate with other departments to resolve customer issues and improve the overall customer experience.

Supports business process efficiency by maintaining standard operating procedures, identifying improvement opportunities, coordinating process meetings, collecting and analyzing data, preparing reports, and collaborating with cross-functional teams to align processes with business objectives and company policies.