Teams at Shopmonkey

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Drive adoption and growth of Shopmonkey Payments among existing customers through prospecting, rate analysis, consultative selling, customer follow-up, and payments expertise. The role develops account plans, sells card terminals and fintech solutions, manages CRM activity, supports customer success, and achieves monthly quotas and daily KPIs. Candidates should have B2B SaaS and embedded payments experience, strong communication and objection-handling skills, and a customer-focused, adaptable approach.

Manage customer implementations as the primary point of contact, providing support, training, customized solutions, and coordinating deliverables across internal teams. The role requires strong communication, creative problem-solving, project management, multitasking, adaptability, and familiarity with SaaS businesses. Automotive industry knowledge, a related educational background, and Spanish-English bilingual ability are advantageous.