Jobs at Serve Robotics

Monitor and guide autonomous delivery robots in real time, respond to incidents, communicate with merchants and customers, document and report issues, support testing and pilots, and coordinate with internal teams to ensure safe, efficient operations.

The Operations Associate supports autonomous delivery robots by performing maintenance tasks, assisting with deployments, documenting incidents, and collaborating across teams.

The Operations Associate ensures the effective performance of autonomous delivery robots through maintenance, troubleshooting, customer interaction, and documentation, while adhering to safety standards.

Support merchant partnerships through day-to-day issue resolution, merchant visits, onboarding, and new location launches. Gather partner feedback, surface insights to internal teams, and support robot demonstrations, local activations, and market growth initiatives to expand Serve's merchant footprint.

Coordinate and execute daily robot deployments, monitor live operations, enforce SOPs and safety, open/close depots, track operational metrics, support onboarding and process improvements, and provide ad hoc field support.

Build and maintain internal web services and UIs to support deployment workflows, strengthen CI/CD and release safety, improve observability and auditability, and operate internal services including on-call support and production rollouts.

Develop and scale machine learning training systems for robotics data, optimize training pipelines, and collaborate with ML researchers to enhance autonomy models.

Lead communications and public affairs execution for city launches, policy priorities, and market entry. Build media strategies, engage local stakeholders and validators, monitor legislation and opposition, support regulatory and government relations messaging, maintain incident response playbooks, draft reactive and briefing materials, prepare spokespeople, and manage inbound media in fast-moving, regulated environments.

As a Software Engineer in ML Infrastructure, you will develop scalable data pipelines, enhance data discovery, and collaborate with teams on data organization and ML features.

Lead a team of data engineers and analysts, define the data engineering roadmap, oversee data infrastructure, ensure analytics delivery, and establish data governance standards.

The Government Affairs Manager will create and implement strategies for stakeholder engagement and advocate for autonomous delivery. Responsibilities include relationship building, monitoring regulations, and communication with senior management.

The IAM Engineer designs, implements, and maintains IAM systems, ensuring compliance and security while managing user access and automation workflows.

The Staff Technical Program Manager will manage robotics projects, oversee cross-functional teams, ensure timely delivery, and maintain effective communication across stakeholders.