Jobs at Serve Robotics

Monitor and guide autonomous delivery robots in real time, respond to incidents, communicate with merchants and customers, document and report issues, support testing and pilots, and coordinate with internal teams to ensure safe, efficient operations.

Coordinate and execute daily robot deployments, monitor live operations, enforce SOPs and safety, open/close depots, track operational metrics, support onboarding and process improvements, and provide ad hoc field support.

Leads strategic partnerships and new ventures from initial concept through signed agreement and scaled commercial launch. Identifies whitespace opportunities, develops business cases, structures and negotiates complex enterprise deals, builds financial models, and presents propositions to executive stakeholders. Coordinates Finance, Legal, Engineering, Product, Operations, and Commercial teams to validate economics, technical feasibility, funding, resources, and execution plans. The role is remote across the US and Canada with regular travel.

Leads corporate strategy research, market sizing, financial modeling, competitive analysis, and executive-level presentations. Owns strategic workstreams involving market entry, partnerships, build-versus-buy decisions, capital allocation, and new business opportunities. Synthesizes complex internal and external information into defensible recommendations for leadership, partners, investors, and board audiences. Coordinates multiple priorities and supports high-stakes commercial negotiations and strategic decisions.

Lead the Product and Design organization, define product vision and roadmaps, prioritize strategic investments, and align cross-functional teams to deliver safe, scalable robotic delivery experiences. Build and develop high-performing product and design teams, champion user-centered design, guide data-driven decisions, and translate complex robotics, hardware, software, and operational capabilities into customer value. Partner with executive leadership across Engineering, Operations, Safety, Policy, and Business Development to drive commercialization and growth.

Lead planning, execution, and optimization of cross-functional hardware and software projects for robot development, manufacturing, testing, upgrades, and deployments. Coordinate mechanical, electrical, embedded, systems, manufacturing, and operations teams, define scope and timelines, mitigate risks, implement process improvements, run sprints, and maintain project documentation and stakeholder communication.

Build and maintain internal web services and UIs to support deployment workflows, strengthen CI/CD and release safety, improve observability and auditability, and operate internal services including on-call support and production rollouts.

Develop and scale machine learning training systems for robotics data, optimize training pipelines, and collaborate with ML researchers to enhance autonomy models.