Teams at Sedgwick

Support and lead an Operations Support Services team to meet SLAs: assign workload, resolve technical and quality issues, conduct audits and training, escalate and report high-visibility items, and implement process improvements.

Participate in a 4-week claims training program, then assist in adjusting workers' compensation claims under supervision. Investigate claims, gather medical/employer information, determine coverage and compensability, communicate with claimants and providers, document files, administer benefits, maintain compliance, and attend meetings and reviews. Mentor and manager support provided for career growth.

Manage complex general liability claims involving serious injuries and contested coverage. Investigate, coordinate with counsel and investigators, develop defense strategies, identify settlements and subrogation, authorize expenses, and participate in mediations/trials to achieve resolution while collaborating with clients and partners for early return-to-work.