Teams at Scientific Games

Supports lottery loyalty account management by coordinating client relationships, monitoring account activity and performance, maintaining reports, supporting rewards-program technology, executing revenue and engagement initiatives, and identifying growth opportunities. Collaborates with Digital Account Managers and internal cross-functional teams to implement account strategies, expand customer bases, and improve loyalty-program performance.

Provide tier-2 technical support and administration for lottery platforms, troubleshoot availability and performance issues, support customer implementations, maintain monitoring and documentation, manage SLAs, and participate in 24x7 on-call rotation. Work primarily with Windows Server and SQL Server, plus some Ubuntu and Java/WildFly support.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.