Teams at RxSight, Inc.

Investigates technical complaints and conducts post-market engineering analyses for ophthalmic medical devices. Performs bench testing, root cause investigations, risk assessments, trend analysis, and technical documentation while supporting CAPAs, HHEs, NCRs, and regulatory compliance. Collaborates with Engineering, Quality, Regulatory, Manufacturing, Customer Service, and Clinical/Medical Affairs teams to resolve issues within required timelines and support product improvement.

Performs optical testing and metrology for light-adjustable intraocular lens products, including interferometry, MTF, and other measurements. Supports nomogram development, experiment design, data analysis, engineering documentation, prototype testing, equipment calibration, and the design and fabrication of optical and optomechanical fixtures. Collaborates with engineering teams to modify hardware and develop new products based on light-adjustable materials technology.

Serve as primary onboarding contact for new customers during the first 90 days: schedule and facilitate virtual meetings, track milestones and handoffs, coordinate cross-functional partners, document status and issues, educate customers on processes, and escalate risks to ensure smooth transition to ongoing customer success.