Teams at Ricoh USA, Inc.

Manages daily operations for a small to medium site and supervises a team delivering copy, courier, managed print, hospitality, imaging, and mail services. Oversees staffing, performance management, training, service quality, customer satisfaction, SLAs, reporting, compliance, process improvements, and issue resolution. Maintains daily client relationships and collaborates with sales and leadership to address pricing, invoicing, scope, and service-delivery concerns.

Supports a customer’s Ricoh print-device fleet by monitoring service levels, managing supplies and inventory, responding to support requests, coordinating installations and equipment moves, maintaining asset and meter records, preparing reports, and escalating issues. The role also supports fleet optimization, procurement, training, implementation programs, customer satisfaction activities, vendor coordination, and administrative tasks while ensuring print availability and SLA compliance.

Leads strategic pricing for services and solutions by developing pricing policies, competitive benchmarks, deal structures, and financial models. Partners with Sales, Finance, Marketing, Product Operations, and executives to align pricing with commercialization, profitability, and customer growth goals. Oversees pricing system integration, governance, scenario analysis, training, and continuous improvement across customer segments. Requires expertise in services and software subscriptions, market analysis, revenue and cost recognition, profitability assessment, and pricing strategy transformation.