Jobs at Ricoh USA, Inc.

Sell Ricoh hardware, software, and services into assigned enterprise accounts in Portland/Seattle. Develop territory strategies, win new business, grow existing accounts, deliver proposals and demos, meet gross profit targets, maintain CRM records, and manage order-to-implementation processes.

Provide on-site legal office support operating high-volume copiers, scanners, and mail equipment; perform binding, scanning/OCR, FTP transfers, filing, shipping/receiving, supply management, customer service, and basic document production while handling confidential legal materials and meeting tight deadlines.

The role involves handling mail and print services in a legal environment, delivering customer service, managing equipment and supplies, and ensuring quality control of printing and copying tasks.

Provide mailroom and office services in a legal environment: distribute mail/packages, perform copying, scanning, batch printing, file conversion and encryption, maintain logs/billing, troubleshoot equipment, support meeting rooms and light facilities tasks, and handle confidential, time-sensitive documents while upholding professionalism and customer service standards.

Manage daily operations of a small-to-medium on-site team, oversee contracted services (print, mail, courier, hospitality), ensure SLAs and quality, develop staff through coaching and performance management, maintain customer relationships, and support operational reporting and process improvements.

Provide deskside and remote IT support and office services in a legal office: troubleshoot hardware/software, AV setup, copy/scan/print/mail/records support, receptionist and hospitality backup, inventory/spare management, incident documentation, and liaison between firm IT/helpdesk and end users.

Sell Ricoh hardware, software, and services into federal accounts; develop consultative solutions, manage managed print programs, close deals, coordinate post-sale implementation, and maintain account records to meet revenue and profit targets.

Lead document scanner portfolio strategy to drive revenue and gross profit. Manage GTM, product launches, lifecycle, forecasting, cross-functional alignment, partner relationships, and budget. Serve as SME, perform competitive analysis, apply voice-of-customer insights, and represent the company at industry events.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.