Teams at Ricoh Global Services

Manages daily operations for a small-to-medium legal office services site, including copy, courier, managed print, hospitality, imaging, and mail services. Leads a small team, oversees staffing, training, performance management, service quality, customer relationships, reporting, compliance, and service-level agreements. Partners with customers, sales, and leadership to resolve operational, pricing, invoicing, and process issues while improving service delivery and retention.

Supports a customer’s Ricoh managed print fleet by monitoring devices, SLAs, service requests, alerts, supplies, inventory, assets, meters, and contracts. Coordinates equipment moves, installations, removals, service parts, vendor support, and implementation activities. Maintains fleet records and reports, conducts customer satisfaction surveys, provides equipment training, supports optimization efforts, and assists with printer procurement. Requires strong customer service, communication, technical printer knowledge, and project coordination skills.

Develops and governs strategic pricing policies, models, deal structures, and commercialization strategies for services and software offerings. Conducts competitive benchmarking, elasticity studies, scenario and financial analyses, and evaluates revenue, margin, and customer lifetime value impacts. Integrates pricing with CPQ, CRM, ERP, and analytics systems while establishing governance processes. Partners with sales, finance, marketing, product operations, and executives, and creates training to support value-based pricing and services growth.