Teams at Redwood Logistics

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Designs and configures Oracle Transportation Management and Global Trade Management solutions for clients. Responsibilities include business process design, solution architecture, project delivery, functional audits, testing, documentation, end-user training, issue mitigation, and transportation planning improvements. The role requires collaboration with customer managers and project teams, independent solution implementation, and occasional travel of up to 25%.

Analyze transportation data and model optimization opportunities involving consolidation, mode selection, LTL pooling, routing, network design, and transportation costs. Prepare and validate data, use optimization and simulation tools, quantify savings, and develop practical customer recommendations. Collaborate with data science, technology, operations, solution design, client success, and customer teams to deliver transportation engineering solutions and support implementation planning.