Teams at Quince

Build and lead an in-house embroidery program: select equipment, write SOPs, hire and train operators, manage production, quality, uptime, inventory, and scale throughput to targets.

Provide empathetic, end-to-end support across chat, email, phone, and social channels. Resolve customer issues, maintain high CSAT and QA scores, meet SLAs, share product knowledge and recurring insights, and contribute actionable experience improvements.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.