Jobs at Quince

On-site QA lead embedded at a third-party decorator facility to inspect inbound inventory, conduct production quality checks across decoration processes, build SOPs, track KPIs, escalate defects and delays, and partner with decorators and internal teams to drive 99% on-time delivery and 99% quality acceptance.

Support high-volume decorated apparel production by staging orders, assisting machine operators, trimming and inspecting finished goods, logging defects, packaging per job tickets, restocking supplies, and maintaining a clean, safe production floor to ensure efficient, timely, and quality output.

Oversee embroidery decoration quality across pre-production, receiving, returns, and final shipping. Inspect and approve/reject sew-outs, manage third-party decorator relationships, track quality metrics and audits, maintain audit trails in Cadence, and coordinate rework and order impacts. On-site role requiring detailed visual inspections and physical work.

Build and lead an in-house embroidery program: select equipment, write SOPs, hire and train operators, manage production, quality, uptime, inventory, and scale throughput to targets.

Lead final artwork quality and digitizing for high-volume apparel decoration across embroidery, heat transfer, embossing, tags, and printing. Evaluate incoming art, create run‑ready stitch and production files, enforce QC standards, maintain a file library, manage vendors, mentor junior staff, and report KPIs to ensure near‑perfect production output.

Lead and scale a fully remote US-based CX team of Retention Specialists across email, chat, phone and social. Drive KPIs (CSAT, response times, retention, QA), coach and develop agents, collaborate cross-functionally to solve customer pain points, implement process improvements and automation, and assist with hiring, onboarding, and training to boost performance and efficiency.

Lead end-to-end supply chain planning science: own forecasting tournaments, inventory placement optimization, vendor performance systems, and raw-material signals. Define methodology, production models, and iteration loops; drive AI-native workflows (LLM-aided EDA, agentic feature engineering), partner with planning operators and engineering, and mentor junior scientists to raise methodological standards and deliver measurable business impact.

Lead end-to-end supply chain planning and forecasting modeling: demand forecasting across geographies, forecasting tournaments, inventory placement optimization, vendor performance modeling, and raw-material signal generation. Collaborate with leadership and engineering to productionize models and apply AI-native techniques (LLM-aided EDA, agentic feature engineering, AI-augmented experimentation).

Lead and scale Shopping (PLA) and Text Ad paid search programs across Google and emerging engines. Own feed optimization, account structure, testing (titles/images), experimentation, analytics, and campaign performance to drive ecommerce customer acquisition and growth.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.

Lead global sourcing strategy and vendor relationships for luggage and travel accessories. Own vendor onboarding, quality reviews, negotiations, and operational improvements to reduce costs, improve lead times and on-time delivery, and ensure ethical sourcing while partnering cross-functionally for product launches and replenishment.

Support recruiting by building proactive talent pipelines, performing market mapping and research, surfacing market intelligence, and supporting high-priority or executive searches. Partner closely with recruiters and hiring leaders to identify, engage, and help hire top talent across Product, Engineering, Corporate, Merchandising, Marketing, Creative, and other functions.

Build and maintain Quince's compensation data environment: integrate HR systems, automate benchmarking and AI workflows, support comp reviews and equity approvals, analyze pay trends, and partner with Talent, Finance, and Legal on global comp strategy.

Qualify inbound leads and proactively prospect across U.S. territories to generate new B2B opportunities. Build target contact lists, perform personalized outreach via email and social media, schedule meetings for Account Executives, maintain CRM records, attend quarterly trade shows, and use technology/AI and market research to drive pipeline growth and handoffs to sales.

As a B2B Support Specialist at Quince, you'll drive transactional revenue, support customers through their orders, manage a CRM platform, and collaborate across teams to ensure client satisfaction in a fast-paced environment.

Provide empathetic, end-to-end support across chat, email, phone, and social channels; resolve issues, maintain high CSAT and QA scores, meet SLAs, share product insights, and contribute process improvements.

The Senior Sourcing Manager will lead vendor relationships and sourcing strategies for North America's Home Hard Line products, focusing on Made-to-Order upholstery and ensuring quality, compliance, and cost negotiation.

The Account Executive will manage and grow a portfolio of enterprise merchandise clients, driving sales growth and relationship management.