Teams at PTP

Own the full sales cycle for professional services and partner technology platforms, targeting mid-market and enterprise organizations. Responsibilities include prospecting, pipeline development, qualification, stakeholder engagement, discovery, proposals, negotiation, closing, and account strategy. The role requires independent selling, collaboration with marketing, technical, delivery, and platform vendor teams, and occasional in-person customer engagement.

Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.

Analyze conversational call flows and large datasets to optimize IVR and generative AI systems. Perform call testing, annotation, dashboard monitoring, and deliver data-driven insights and presentations to improve self-service, reduce agent handling, and enhance customer experience.