Teams at Prompt Therapy Solutions Inc

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.

Provide B2B SaaS customers with EDI and ERA support, troubleshoot clearinghouse and payer rejections, manage enrollment processes, and explain X12 transactions and billing requirements. The role monitors implementation issues, supports onboarding schedules, resolves tickets, and identifies improvements to enrollment and customer support processes. Success requires independent problem-solving, strong communication, attention to detail, and healthcare EDI expertise.