Jobs at Prompt Therapy Solutions Inc

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Manage and lead Benefit Verification and Authorization teams, ensuring accuracy, SLA compliance, quality, and operational efficiency. Drive performance through data, resolve escalations, standardize processes, identify automation opportunities, partner with RCM stakeholders, and develop team leads with training and SOPs to prevent downstream billing and reimbursement issues.

Lead and scale Benefit Verification & Authorization operations by building repeatable processes, driving operational excellence with metrics, partnering with AI Engineering to automate workflows, defining customer onboarding and experience, and developing Managers and Team Leads to ensure consistent, scalable service delivery.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Own Prompt's API and EHR integration roadmap, manage interoperability with major EHRs and Kno2, lead Patient Portal development, guide DevOps priorities, ensure CEHRT/CMS/HIPAA compliance, and coordinate cross-functional product, engineering, sales, and partner initiatives.

Manage and grow a book of SMB and mid-market SaaS accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, presenting product value, conducting business reviews, forecasting pipeline, and collaborating with Client Success, Sales, and Product to drive revenue expansion and ensure account health.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

The Accounts Receivable Specialist manages billing and collections for medical services, ensuring compliance and prompt payment from insurance and patients, while resolving claim issues.

The Senior Data Engineer will design and develop data systems and pipelines, perform analyses, and collaborate with stakeholders to improve decision-making in healthcare.

The Senior Full Stack Software Engineer will oversee technical development in a B2B SaaS healthcare environment, mentor junior engineers, and lead product features.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

Part-time (≈20 hrs/wk) payroll specialist who owns end-to-end payroll for the company and subsidiaries, manages multi-state tax registrations, administers Rippling, ensures data integrity, resolves paycheck inquiries, produces payroll reports, and maintains secure payroll records.

The Benefits Verification and Auth Specialist verifies insurance eligibility, obtains authorizations, and communicates requirements to ensure efficient revenue cycle management and prevent claim denials.

The Payment Posting and AR Specialist will post and reconcile insurance and patient payments, resolve errors, and manage Accounts Receivable tasks while maintaining accurate ledgers.

The Director of RCM Analytics leads client revenue cycle performance, maximizing operational efficiency through analytics and team coordination while managing client expectations and system configurations.

Build end-to-end data and analytics features: ingest and model data, build transformations and pipelines, create client-facing dashboards and interfaces, and develop LLM-powered workflows to accelerate analysis and app development. Partner with stakeholders, perform exploratory analyses, and ensure data quality, observability, and maintainability while influencing data engineering strategy.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Manage end-to-end customer finance workflows in Help Scout, handle accounts receivable and invoicing with high accuracy (97%+), respond to customer finance inquiries, collaborate with Sales and Success, identify ticket patterns, triage outages, and create training materials to improve processes and efficiency.

This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.