Teams at Powerschool

Leads budgeting product strategy, roadmap planning, development, customer engagement, and business performance. Manages Product Managers and partners with Engineering, Design, Sales, Customer Success, and other teams to deliver cloud software for K-12 budgeting. Responsibilities include defining requirements, prioritizing backlogs, guiding Agile delivery, gathering customer insights, supporting launches, tracking adoption and retention, and driving product growth. Requires extensive K-12 budgeting expertise, product management experience, and people leadership.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Manage strategic K-12 SaaS accounts across Southern California, driving bookings, renewals, retention, and multi-suite expansion. Build territory plans, create pipeline, lead enterprise sales cycles from discovery through close, and manage RFPs, pricing, legal negotiations, and procurement. Maintain Salesforce forecasts and deal methodology standards while coordinating solution consulting, services, customer success, and partners. Develop executive relationships, conduct QBRs, relay market feedback, and travel 50–60% for strategic deals, demos, and workshops.